Returns & Refund Policy

Your satisfaction is important to us. Please review our return and refund policy carefully before submitting a return request.

Return Window

We offer a 5-day return policy, meaning you have 5 days after receiving your order to request a return.

To qualify, your item must be:

To begin a return, please email us at Support@luxehaircollection.net.

If your return is approved, we'll provide a return shipping label along with instructions on how and where to send your package. Returns sent without first contacting us cannot be accepted.

Damaged or Incorrect Orders

Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or you receive the wrong product, contact us right away so we can evaluate the issue and make it right.

Non-Returnable Items

Certain products are not eligible for returns, including:

If you're unsure whether your purchase qualifies, please contact us before requesting a return.

Exchanges

The quickest way to receive a replacement item is to return your approved item first. Once your return has been accepted, you may place a new order for the desired product.

European Union Orders

If your order is shipped to the European Union, you have the legal right to cancel or return your order within 14 days for any reason, provided the item remains unused, in its original condition, with tags, packaging, and proof of purchase.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved.

Approved refunds are automatically issued to your original payment method. Please allow up to 10 business days for your financial institution to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at Support@luxehaircollection.net.